USSA

The U.S. Ski and Snowboard Association (USSA) is the national governing body of Olympic skiing and snowboarding. It is the parent organization of the U.S. Ski Team, U.S. Snowboarding and U.S. Freeskiing. Developed to facilitate participation in national and international competition, the Olympic sports organization provides structure for competitive skiing and snowboarding. From grassroots programs to governance of sport, management of rules, competitions and athletic rankings, the USSA oversees athletic pipelines for development in the sports. With a vision to make the USA the best in the world in Olympic skiing and snowboarding, the USSA provides leadership and direction for tens of thousands of young skiers and snowboarders who share an Olympic dream while maintaining a strong adherence to core values. The USSA, established in 1905, operates out of the national training and education facility, the Center of Excellence, in Park City, UT.

Service Desk

The Service Desk is USSA’s centralized service and support platform designed to provide stakeholders with a single point of contact for requests, including phone calls, emails, online chats, walk-ins as quickly and efficiently as possible, specifically for the suite of services identified in each departments service portfolio. The platform also provides customers with self-service learning tools, a simple ticketing system, automated workflow processes, and self-paced online learning courses.   

Objectives:

  • To act as a single point of contact for all user incidents, requests and general communication
  • To restore ‘normal service operation’ as quickly as possible in the case of disruption
  • To improve user awareness of issues and to promote appropriate use of services and resources
  • To improve end-user self-service adoption

Vision 

We will be the single point of contact for customer related advice and support and be recognized as an excellent service provider by our stakeholders. 

Mission

Our mission is to continually develop our service to meet and exceed customer expectations and contribute to the success of the organization through the provision of timely, consistently high quality and professional support at every customer contact, underpinning the organizations strategic plan. 

We achieve this through:

  • Delivering a proactive, knowledgeable and reliable service at first point of contact, offering advice and support for centrally provided services
  • Offering a variety of contact methods to suit our customers needs, including telephone, email, self-service and in person
  • Supporting and developing our staff to ensure we deliver an excellent quality service
  • Working with stakeholders to understand the needs of our customers
  • Continually developing and improving our services and processes
  • Taking positive action to maintain a high level of customer satisfaction

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