The U.S. Ski and Snowboard Association (USSA) is the national governing body of Olympic skiing and snowboarding. It is the parent organization of the U.S. Ski Team, U.S. Snowboarding and U.S. Freeskiing. Developed to facilitate participation in national and international competition, the Olympic sports organization provides structure for competitive skiing and snowboarding. From grassroots programs to governance of sport, management of rules, competitions and athletic rankings, the USSA oversees athletic pipelines for development in the sports. With a vision to make the USA the best in the world in Olympic skiing and snowboarding, the USSA provides leadership and direction for tens of thousands of young skiers and snowboarders who share an Olympic dream while maintaining a strong adherence to core values. The USSA, established in 1905, operates out of the national training and education facility, the Center of Excellence, in Park City, UT.
The Service Desk is USSA’s centralized service and support platform designed
to provide stakeholders with a single
point of contact for requests, including phone calls, emails, online chats,
walk-ins as quickly and efficiently as possible, specifically for the suite
of services identified in each departments service portfolio. The platform
also provides customers with self-service learning tools, a simple ticketing
system, automated workflow processes, and self-paced online learning courses.
We will be the single point of contact for customer related advice and
support and be recognized as an excellent service provider by our stakeholders.
Our mission is to continually develop our service to meet and exceed customer
expectations and contribute to the success of the organization through
the provision of timely, consistently high quality and professional support
at every customer contact, underpinning the organizations strategic plan.
We achieve this through: